After Sales Technical Deputy Manager (M/F/D)

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We have exciting opportunities for you as:

After Sales Technical Deputy Manager (M/F/D)

at Kia Italia in Milan, Italy

Kia is, together with its sister brand Hyundai, the fifth-largest automotive company in the world. Since its foundation in 1944, Kia has been a significant player in the booming automotive industry, not only in South Korea but worldwide. People drive KIA cars in about 180 countries.

At Kia, the best and brightest employees contribute their different perspectives and knowledge to innovative and creative mobility solutions. The company fully supports its workers through policies that outline clear goals that include a free and creative working environment. We offer all-out support to realize a creative corporate culture, one in which people can lead a happy work-life balance.

The After Sales Technical Deputy Manager works within the Ownership Experience Department and is responsible for improving the quality of the Kia Dealer Network focusing on repair quality, aftersales processes and customer satisfaction.

Your Mission: 

In this role, the candidate will:

1. Manage Hot Line and email cases from dealers with appropriate quality and timing to prevent or immediately solve any customer complaint:

• Provide technical support to dealers’ requests, managing 1st reply into THL, in order to ensure a prompt answer and reduce cases resolution time.

• Give complete, clear explanations supported by KIA technical documentation.

• Coach dealers on repair processes.

• Daily THL monitoring in terms of cases solving time and quality of solution and highlight critical solutions to Supervisor and team.

• Escalate every major issue to Supervisor and team with all details to manage the case with HQ or the factory

1. Identify critical repairs and visit dealers to support them, during the diagnosis and repair phase. Provide immediate and efficient visit report to all the people involved.

2. Follow assigned projects and tasks to improve Kia product quality: product investigations, defect analysis, QIR/TSB issue and produce complete reporting.

3. Responsible for Campaign reporting and notifying activity

4. Responsible for ELV activities

5. Responsible for CSMS (CyberSecurity Management System) – After sales related actions together with external supplier.

6. Manage specific Technical Projects (i.e. LPG development test)

7. Produce ad hoc report on tech dept activity

8. Ensure the Network has all the documentation required to properly repair KIA vehicles: produce/complete/translate/ect  documentation

9. Produce and update special tools list: promote Special tools usage across the network

10. Cooperate and be the local contact for the HQ office EASO (European Automotive Safety Office).

Your Talents:

• University Degree in Engineering or automotive related

• At least 5 years experience in similar role and/or in a technical environment in automotive sector. Automotive industry will be considered a plus

• Fluent English

• MS office proficient

• Good communication & negotiation skills

• Target oriented, priority & time management

The ideal candidate is comfortable in working in cross cultural environment and s/he shows a desire to improve the status quo with a positive “can do” attitude and enthusiasm for the automotive market.

Strongly goal-oriented, s/he has team working, communication, public speaking, reliability and organizational skills with good negotiation ability.

Some of the Benefits:

⏰ Flexible Hours

💻 Hybrid working (up to 2 days a week remote working)

🚗 Special Leasing Options for Kia vehicles

🎁 Complementary permits (birthday leave, family care permits …)

👶 Enhanced Paternity Leave

🍕 15€ meal voucher

📚 Subscription to LinkedIn Learning

🎉 Recreational activities for employees

Location:

Kia Italia Head Office is based in the Pharo building in Milan strategically located between Portello and CityLife in a vibrant, service-rich area. Pharo is a symbol of sustainability, featuring energy and water efficiency, reduced CO2 emissions, and high-quality indoor environments, earning the prestigious LEED Platinum certification. This alignment with sustainability underscores our dedication to a greener future, which is a core value of our company and is embodied in our headquarter.

The offer is addressed to people of both genders in compliance with Legislative Decree n. 198/2006.

The interested candidates should send a detailed resume providing explicit authorisation of Personal Data Treatment (GDPR - Regulation EU 679/2016). We also recommend to mention whether a work permit/visa to live and work in the country of recruitment is required.